At Zenovex Labs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, create an account, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect different types of information when you visit our website, create an account, contact us, or make a purchase.

Personal Information

We may collect personal information such as:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Order details
• Account login details
• Payment-related information
• Customer service messages

Payment details are usually processed by third-party payment providers. Zenovex Labs does not intentionally store full payment card details on our own systems.

Non-Personal Information

We may also collect non-personal or technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visit
• Website usage data
• Cookie and tracking data

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders
• To manage your customer account
• To communicate with you about orders, payments, shipping, inquiries, or support requests
• To provide customer service
• To improve our website, products, and services
• To prevent fraud, misuse, or unauthorized activity
• To comply with legal, tax, accounting, and regulatory obligations
• To maintain website security and functionality
• To send service-related messages
• To send marketing communications if you have given consent or where legally permitted

3. Research Use Disclaimer

All products offered by Zenovex Labs are strictly intended for laboratory and scientific research purposes only.

Products are not intended for Human consumption

By purchasing from Zenovex Labs, you acknowledge that you are a qualified researcher, laboratory professional, institution, or otherwise have the necessary authorization and knowledge to purchase, handle, and use research compounds legally and safely.

4. Legal Basis for Processing

Where applicable under data protection laws, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract, such as processing and delivering your order
• Compliance with legal obligations, such as tax and accounting requirements
• Legitimate interests, such as fraud prevention, website security, and customer support
• Your consent, such as for certain cookies or marketing communications

5. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment processors
• Shipping and courier companies
• Hosting providers
• Email service providers
• Website and IT service providers
• Analytics providers
• Fraud prevention or security providers
• Professional advisors, such as accountants or legal advisors
• Authorities, regulators, or law enforcement if required by law

These third parties may only access information necessary to perform their services and are expected to handle your data securely and lawfully.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve website functionality, support checkout, remember preferences, analyze traffic, and improve user experience.

Cookies may be used for:

• Essential website functionality
• Shopping cart and checkout operation
• Login sessions
• Language preferences
• Analytics
• Security
• Marketing or remarketing, where applicable

You can disable cookies in your browser settings, but some features of the website may not function properly.

Where required by law, we will request your consent before placing non-essential cookies.

For more information, please refer to our Cookie Policy.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Secure website connections
• Access controls
• Password protection
• Server security measures
• Limited access to customer data
• Regular website and software updates where applicable

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

This may include retaining data for:

• Order processing
• Customer service
• Legal compliance
• Tax and accounting records
• Fraud prevention
• Dispute resolution
• Website security

When personal data is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

9. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

 

To exercise your rights, please contact us at:

info@zenovexlabs.com

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about products, services, offers, or website news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Service-related messages, such as order confirmations, shipping updates, or account notices, may still be sent where necessary.

11. Third-Party Links

Our website may contain links to third-party websites, tools, or services.

Zenovex Labs is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

12. International Data Transfers

Depending on the services we use, your data may be processed or stored outside your country of residence.

Where required, we take appropriate measures to ensure that personal data remains protected according to applicable data protection laws.

13. Age Restriction

Our website and products are intended only for users who are at least 18 years old.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we may delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated version date where applicable. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Zenovex Labs
Email: info@zenovexlabs.com
Website: zenovexlabs.com

By using our website and purchasing from Zenovex Labs, you acknowledge that you have read and understood this Privacy Policy and that all products are intended strictly for research use only and not for human or veterinary use.