BluePeptideLab makes every effort to ship your order carefully, securely, and as quickly as possible. Below, you can read how we handle the processing, dispatch, and delivery of orders.

Order processing

Orders placed on business days before 3:00 PM and fully paid for are, in most cases, processed and handed over to the carrier on the same day.

Orders placed later or received outside of business days are generally processed on the next business day.

Processing may take slightly longer during busy periods, public holidays, stock checks, or unforeseen circumstances.

Shipping costs

The following rates apply to our standard deliveries:

• Netherlands: € 5,95

• Countries within the European Union: € 9,95

Shipping costs are automatically calculated and displayed during checkout.

Delivery

All orders are shipped via PostNL. Depending on the destination country, PostNL may partner with a local delivery service for the final delivery.

Average delivery times are:

• Netherlands: 1 to 2 working days

• Belgium: 2 to 3 working days

• Other EU countries: 3 to 7 working days

These timeframes are indicative. We cannot guarantee an exact delivery date, as delivery depends on the carrier and potential external factors.

Track & Trace

Once your order has been shipped, you will receive an email with a Track & Trace code (if available).

Please note that it may take some time for the first scan to appear in the carrier’s system.

Discreet shipping

We understand that privacy is important. That is why all orders are packaged discreetly.

No product names or other information revealing the contents are displayed on the outside of the package.

Delivery address

Before finalizing your order, please always check that the provided delivery address is complete and correct.

If an incorrect or incomplete address is provided, we cannot be held liable for delays, delivery errors, or returned shipments.

Should a package be returned to us as a result, the costs for re-shipment may be charged to the customer.

Missing shipments

If a package takes longer to arrive than expected, we ask that you contact us first.

We will then check the shipping status and contact the carrier if necessary.

Only once the carrier officially confirms that a shipment is considered lost will we discuss appropriate solutions with the customer.

Customs and import

For international orders, the customer is responsible for complying with the laws and regulations of the destination country.

BluePeptideLab is not responsible for delays or issues arising from:

• Customs inspections.

• Import restrictions.

• Local regulations.

• Seizure by competent authorities.

• Import duties, taxes, or other levies.

If a package cannot be delivered for these reasons, this does not automatically entitle you to a refund or a free replacement.

Delays

Although we strive for prompt delivery, circumstances beyond our control may arise.

Examples include:

• High volumes at carriers.

• Extreme weather conditions.

• National holidays.

• Customs procedures.

• Logistical disruptions.

• Unforeseen transport issues.

BluePeptideLab cannot accept liability for delays caused by third parties.

Damaged delivery

Did you receive a damaged package? Please contact us as soon as possible.

To assess your report, we would like to receive:

• The order number.

• Photos of the damaged product.

• Photos of the outer packaging.

• A photo of the shipping label.

• A brief description of the damage.

After assessment, we will determine the most appropriate solution. If it turns out that the damage occurred during transit, we may decide to send a replacement product.

Questions

Do you have questions about shipping or the status of your order? Please feel free to contact us.

BluePeptideLab

Email: info@bluepeptidelab.com

By placing an order via BluePeptideLab, you agree to the terms and conditions described in this shipping policy.